McDelivery ® Service

Account related

Delivery Charges/Pricing

A: Yes, a minimum order of $10 applies to all McDelivery orders. For deliveries to addresses in Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa), Marina Bay Sands and Seletar the minimum order is $60.
A: To enhance the speed and efficiency of our delivery services, we have imposed a minimum order value of $60 for deliveries to Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands and certain areas in Seletar. This is in line with industry practice and it is also competitive to similar services. This will allow us to enhance the quality of our popular McDelivery 24/7 service.
A: The order will not be processed in our system. A minimum value of $60 will be required for the order, on top of the delivery surcharge.
A: No. The $60 minimum order amount is limited to the food order. The delivery surcharge is a separate charge.
A: No, we currently have no plans to do so and the minimum order value for all other areas will remain at $10. The $60 minimum order is only applicable to the Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands and certain areas in Seletar.
A: McDelivery is a 24/7 service and we deliver islandwide. It is also an added convenience to customers. As the business model and costs are different, we are therefore unable to offer the same prices as those you can find in our restaurants.

Ordering

A: Yes, selected McCafe items are available via McDelivery Service.
A: Click on ‘Start New Order’ on the main page banner. The estimated delivery time to your location will be shown upon selecting your delivery address. Start adding items from the menu to your shopping bag. If you haven’t logged in, you need to sign in before adding items. When you’ve finalised your order, click the ‘Checkout’ button at the bottom of your shopping bag.
A: Click on ‘Order in advance’ from the top menu and select your delivery time and address. Choose items from the menu and click the ‘Checkout’ button when you’re done. If you haven’t logged in, you need to sign in before selecting menu items.
A: To amend the items, you may click on the edit icon where you may change the quantity or the choice of items. Upon the amendments, click ‘Save’ to reflect the changes. To delete the items, you may click on the delete icon where you may remove the selected items. Upon the amendments, click ‘Save' to reflect the changes.
A: You can pay either by cash, credit card or DBS PayLah! on Mcdelivery.com.sg and McDelivery Mobile App. For cash payments, a one-time authorisation PIN will be sent to your mobile phone when you confirm your payment details (only Singapore numbers are accepted). Credit card payments require either VISA or MASTERCARD as we do not accept other credit cards.
A: Please enter only the 16-digit card number, without spaces.
A: CVV2 is a 3-digit security code printed on the back of credit cards for internet transactions. It is always the last group of numbers in the signature space on your Visa or MasterCard. The CVV2 is usually preceded by your card number and helps to confirm that a genuine card is being used during a transaction.
A: The delivery time is subject to weather conditions and quantity of the order.
A: This is to give our outlet ample time for our delivery hubs to prepare the equipment for transition to Breakfast Menu.
A: It is likely that the store that has been assigned to your postal code is facing an overwhelming amount of orders and is unable to take in your order. You may contact our 24/7 hotline at 67773777 for assistance.
A: Your order is important to us and we aim to fulfill all orders in a timely manner. There may be times when we are unable to accept an order due to unforeseen circumstances such as overwhelming demand or bad weather conditions. In such cases, we seek your kind understanding that we may have to decline your order so as to ensure the quality of the food that is served.
A: Should you face any discrepancies in your order, please contact the restaurant indicated on your McDelivery receipt immediately.
A: Yes, you can order online however for orders above $500, please call our McDelivery hotline at 6777 3777. Please note that only cash payment is accepted in our Call Centre.
A: We are not accepting credit card payments via call centre to better enhance safety and security of your credit card data. However, if you prefer to pay through credit card, you can make your order via McDelivery website or mobile app.

Delivery Service

A: A surcharge of S$4.00 applies for every order made via McDelivery.com.sg, McDelivery iPhone app, Android app and McDelivery hotline at 6777 3777.
A: Click on ‘Track My Order’ from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
A: Click on the dropdown arrows next to each condiment to select the quantity you want (there is a limit on the maximum number of condiments you may order). Please note that you may be entitled to a certain quantity of free Nugget Sauces (Curry, BBQ and Sweet & Sour), depending on your order. Additional units of Nugget Sauce will be charged at $0.30 each. For more information please visit this link.
A: Please rest assured that we take every feedback very seriously and will convey your sentiments to our management for their review. You can also submit your feedback at the “Contact Us” page via our website to share your thoughts. Thank you.