Q: Is there a minimum order value for delivery?
A: Yes, a minimum order of $10 applies to all McDelivery orders. For deliveries to addresses in Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa), Marina Bay Sands and Seletar the minimum order is $60.
Q: Why is there a minimum order value of $60 for delivery in this area?
A: To enhance the speed and efficiency of our delivery services, we have imposed a minimum order value of $60 for deliveries to Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands and certain areas in Seletar. This is in line with industry practice and it is also competitive to similar services. This will allow us to enhance the quality of our popular McDelivery 24/7 service.
Q: What will happen if my order does not reach the minimum amount of $60?
A: The order will not be processed in our system. A minimum value of $60 will be required for the order, on top of the delivery surcharge.
Q: Can the delivery surcharge be considered as part of the minimum order amount?
A: No. The $60 minimum order amount is limited to the food order. The delivery surcharge is a separate charge.
Q: Will you be increasing your minimum order value for ALL addresses? Or is this only for the Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands and Seletar?
A: No, we currently have no plans to do so and the minimum order value for all other areas will remain at $10. The $60 minimum order is only applicable to the Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands and certain areas in Seletar.
Q: Why are McDelivery items more expensive?
A: McDelivery is a 24/7 service and we deliver islandwide. It is also an added convenience to customers. As the business model and costs are different, we are therefore unable to offer the same prices as those you can find in our restaurants.
Q: Can I order McCafe® items for McDelivery?
A: Yes, selected McCafe items are available via McDelivery Service.
Q: How do I start ordering?
A: Click on ‘Start New Order’ on the main page banner. The estimated delivery time to your location will be shown upon selecting your delivery address. Start adding items from the menu to your shopping bag. If you haven’t logged in, you need to sign in before adding items. When you’ve finalised your order, click the ‘Checkout’ button at the bottom of your shopping bag.
Q: How do I place an advance order?
A: Click on ‘Order in advance’ from the top menu and select your delivery time and address. Choose items from the menu and click the ‘Checkout’ button when you’re done. If you haven’t logged in, you need to sign in before selecting menu items.
Q: How do I amend/remove items from my shopping bag?
A: To amend the items, you may click on the edit icon where you may change the quantity or the choice of items. Upon the amendments, click ‘Save’ to reflect the changes. To delete the items, you may click on the delete icon where you may remove the selected items. Upon the amendments, click ‘Save' to reflect the changes.
Q: What are the payment options available to me?
A: You can pay by either cash or credit card on McDelivery.com.sg. For cash payments, a one-time authorisation PIN will be sent to your mobile phone when you confirm your payment details (only Singapore numbers are accepted). Credit card payments require either VISA or MASTERCARD as we do not accept other credit cards.
Q: How should I enter my credit card number?
A: Please enter only the 16-digit card number, without spaces.
Q: What is CVV2?
A: CVV2 is a 3-digit security code printed on the back of credit cards for internet transactions. It is always the last group of numbers in the signature space on your Visa or MasterCard. The CVV2 is usually preceded by your card number and helps to confirm that a genuine card is being used during a transaction.
Q: How long do I need to wait for my order?
A: The delivery time is subject to weather conditions and quantity of the order.
Q: Why am I not able to place an order for your regular products at 4:00 am?
A: This is to give our outlet ample time for our delivery hubs to prepare the equipment for transition to Breakfast Menu.
Q: The pop-up ‘Sorry, the assigned store is currently unable to accept delivery orders.’ keeps appearing on the website/application, why is this so?
A: It is likely that the store that has been assigned to your postal code is facing an overwhelming amount of orders and is unable to take in your order. You may contact our 24/7 hotline at 67773777 for assistance.
Q: Why are my orders not accepted?
A: Your order is important to us and we aim to fulfill all orders in a timely manner. There may be times when we are unable to accept an order due to unforeseen circumstances such as overwhelming demand or bad weather conditions. In such cases, we seek your kind understanding that we may have to decline your order so as to ensure the quality of the food that is served.
Q: What should I do if there is a discrepancy (i.e. missing or wrong items delivered) in my order?
A: Should you face any discrepancies in your order, please contact the restaurant indicated on your McDelivery receipt immediately.
Q: I have a large order. Can I order online?
A: Yes, you can order online however for orders above $500, please call our McDelivery hotline at 6777 3777. Please note that only cash payment is accepted in our Call Centre.
Q: Why are you not accepting credit card payment for McDelivery orders through the call centre?
A: We are not accepting credit card payments via call centre to better enhance safety and security of your credit card data. However, if you prefer to pay through credit card, you can make your order via McDelivery website or mobile app.
Q: Is there a delivery surcharge?
A: A surcharge of S$4.00 applies for every order made via McDelivery.com.sg, McDelivery iPhone app, Android app and McDelivery hotline at 6777 3777.
Q: How do I check the status of my order?
A: Click on ‘Track My Order’ from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
Q: How do I order extra condiments?
A: Click on the dropdown arrows next to each condiment to select the quantity you want (there is a limit on the maximum number of condiments you may order). Please note that you may be entitled to a certain quantity of free Nugget Sauces (Curry, BBQ and Sweet & Sour), depending on your order. Additional units of Nugget Sauce will be charged at $0.30 each. For more information please visit this link.
Q: Who can I speak to with regards to this policy? I am very unhappy and feel that this is unfair.
A: Please rest assured that we take every feedback very seriously and will convey your sentiments to our management for their review. You can also submit your feedback at the “Contact Us” page via our website to share your thoughts. Thank you.