FAQ

What is Mobile Ordering?

Mobile Ordering is a new feature on My McDonald’s App! Now you can order, pay, collect McCafé Rewards Card stamps and redeem deals all in a single app, just like you do when in our restaurants!

Pick a McDonald's deal, and them pick up your meal at participating McDonald's. Mobile Order and Pay lets you create your next McDonald's order in just a few taps and swipes. Enjoy your meal with Takeaway and Table Service options.

My McDonald’s App is available for download on the App Store and Google Play Store.

How do I use My McDonald’s App to place an order?

Simple! Download My McDonald’s App and register an account. Find the nearest restaurant on the app. Browse through the menu and select the meal of your choice. Choose how you want to receive your order: Collect it at the Counter for Takeaway, Dine-In with Table Service or pick it up at the Drive Thru.

Please ensure that you are near the restaurant before you click on ‘Pay Now and Start My Order’. Products are only available during the respective menu period – we will not be able to serve breakfast menu after breakfast hours.

For Dine-In, please ensure you are seated at one of the tables and have entered the correct table number. After making payment for the order, we will immediately start preparing your order and bring your food to you once it’s ready.

If you have selected to pick up your meal at our Drive Thru, we will start preparing your order when you arrive at the Drive Thru and provide your order number at our Drive Thru Crew. You must pick up your order at the Drive Thru within an hour of payment.

How do I know if the Mobile Order feature is available in my area?

After you launch the app and select ‘Order’, simply tap to choose from the list of available restaurants. If you allow the app to use your current location, it will automatically select the nearest restaurant.

Why is the app showing me a pop up ‘It looks like you’re a little far away’?

It is recommended that you place your order when you are closer to your chosen restaurant so that you can receive your order right after it’s been prepared.

What if I pay for my order but cannot pick it up immediately?

Your order will be prepared once you have made payment, so it’s recommended that you collect your order as soon as you can.

How does Dine-In work?

You’ll have to be seated at a table before you place your order. Enter your table number and confirm your order. Food will then be prepared and our crew will deliver it to your table.

How does Drive Thru work?

Mobile Order via Drive Thru saves you time taken to order your meals! Simply place your order via Mobile Order, remember to add any deal you’re looking to redeem. Upon payment, an Order Code will be displayed in the app. Head on down to the Drive Thru within 60 minutes and read out your Order Code (e.g. #VU77) at the speaker.

Do note this does not guarantee that you have reserved the food.

If you placed the order during Breakfast Hours and only arrive after Breakfast Hours, we will not be able to serve you the Breakfast menu. We can help you place another order but you will need to reach out to “Contact Us” to have the previous order refunded.

How do I know when my order is ready?

For counter takeaway, once your payment is completed, you can look out for your order number on the screen above the collection counter in the restaurant.

If you have chosen to receive your order at your table through ‘Dine-In’, our crew will bring the food to the table number you have entered on the app.

If you have chosen to pick up your food at the Drive Thru, read out your order number displayed on your order confirmation page to our crew at the speaker and we will start preparing your order immediately. Proceed to the payment booth to collect your receipt before collecting your meal.

Can I use the deals or collect McCafé Rewards stamps with the Mobile Order?

Absolutely! To claim any offer, click on the ‘Deals’ tab, select the offer you would like to redeem and select ‘Add deal to mobile order’. You can only apply 1 deal for each order.

You can also collect McCafé Rewards stamps automatically within 24 hours with every order placed through the ‘Order & Collect’ as long as you purchased eligible McCafé drinks.

When will I be charged for the order? Do I get a receipt after confirming the payment?

Payment will be deducted from your credit card as soon as you click on ‘Pay now and start my order’. You will receive a payment notification on your email registered on My McDonald’s App. If you haven’t received an email please check your spam folder. Your final receipt will be given to you when you collect the order at the restaurant.