On 5th August 2019, the McCafé® Devotee app will be discontinued, with stamp redemptions carrying on until 20th September. Not to worry! A world of deals awaits on the new McDonald’s app! Get more of your favourites and enjoy everything you love about McDonald’s in one convenient place.
Existing McCafé® Devotee app users will be rewarded with a free large McCafé® Cappuccino when they use the same email address to register on the new app before 20th September.* See you there!
Visit our FAQ page for more info.
*Upon successful registration, this deal will be available after 7 days. Terms and conditions apply.McDonald’s App
Q: How do I get the FREE large cappuccino in the McDonald’s App?
A:
To qualify for the free cappuccino, you will have to be an existing McCafé® Devotee App user and register with the same email address used in McCafé® Devotee App before 20th September 2019. You will receive the free cappuccino in the McDonald’s App after 7 days upon successful registration. If you face any issues, please contact us.
Q: Is there an expiry to the FREE large cappuccino migration offer?
A:
The free large cappuccino will be valid for one month upon successful registration of the McDonald’s App. Please register with the same email address used in your McCafe® Devotee App before 20th September 2019.
Click here for McDonald’s app FAQ.
McCafé® Devotee Application
Application
Q: What is the McCafé Devotee App?
A:
We are introducing our Devotee Card programme on a digital platform to better serve you! The McCafé® Devotee app is a handy digital version of the Devotee Card. It gives you rewards that you love with added convenience. Once downloaded, you will always have it with you on your mobile phone.
Do note that McCafé® Devotee App will be replaced with a newly enhanced McDonald’s new App where customers can receive and enjoy special deals within one single app from 5th August 2019 onwards.
Do note that McCafé® Devotee App will be replaced with a newly enhanced McDonald’s new App where customers can receive and enjoy special deals within one single app from 5th August 2019 onwards.
Q: How do I download the app?
A:
The app can be downloaded via Apple’s App Store or Google Play Store, depending on your device.
Q: How does McCafé Rewards program work?
A:
Simply download the McCafé Devotee App, register, and you will be ready to start earning stamps through the app.
Do note that McCafé® Devotee App will be no longer be available for download on Google Play Store and Apple App Store on 5th August 2019.
Do note that McCafé® Devotee App will be no longer be available for download on Google Play Store and Apple App Store on 5th August 2019.
Q: If I do not have a smart phone, can I still participate in the McCafé Rewards program?
A:
The app can only be downloaded via Apple’s App Store or Google Play Store.
Do note that McCafé® Devotee App will be no longer be available for download on Google Play Store and Apple App Store on 5th August 2019.
Do note that McCafé® Devotee App will be no longer be available for download on Google Play Store and Apple App Store on 5th August 2019.
Q: How does McDonald’s protect my privacy after I register for the McCafé Devotee App?
A:
You may wish to visit this page for more information.
Q: Why have you changed your loyalty scheme? The old reward system was simple to understand and I could get rewards just with the card.
A:
With this McCafé Devotee App, we are able to offer a program that is exciting and convenient for our customers. At the same time, it recognizes and rewards loyalty. As you continue to stay with the McCafé Devotee program, we look forward to providing you with new and exciting offers and surprises that are more relevant to you. We also look forward to giving you a better overall experience and service quality.
Do note that McCafé® Devotee App will be no longer be available for download on Google Play Store and Apple App Store on 5th August 2019.
Do note that McCafé® Devotee App will be no longer be available for download on Google Play Store and Apple App Store on 5th August 2019.
Account
Q: I do not have an email address /do not wish to register my email. Am I still able to use the app?
A:
The app will require a valid email address for registration. You will be able to start earning stamps only upon successful registration.
Q: Can I transfer a McCafé Devotee app membership to someone else?
A:
The membership is tied to your email address. Hence, the account is not transferrable.
Q: What if I have multiple devices? Must I create a new account for every device?
A:
As accounts on the app are not device specific, you may install the app on multiple devices and login using the same email address and password of your account. The contents of your account will remain the same.
However, kindly note that your account can only be logged in on one device at any time. This means that in order for you to log into your account on another device, you will have to first log out of your account on another device, you will have to first log out of your account on your current device.
However, kindly note that your account can only be logged in on one device at any time. This means that in order for you to log into your account on another device, you will have to first log out of your account on another device, you will have to first log out of your account on your current device.
Q: Can I sign up using different accounts on the same device?
A:
As long as you are able to provide another email address that is different from the one you used previously to create an account for the app, you will be able to have two different accounts in the app.
Q: If I delete the app and re-install it, can I still retrieve my stamps/coupons?
A:
The stamps/coupons in your wallet are saved into your account and will be restored when you log in to the app. However, please note that coupons will expire 30 days from the time it is issued.
Do note that the issuing of stamps will cease from 26th August 2019 onwards.
Do note that the issuing of stamps will cease from 26th August 2019 onwards.
Earning Stamps/Coupons
Q: How do I earn a stamp?
A:
In light of the decommissioning of the McCafé® Devotee App, issuing of stamps will cease from 26th August 2019.
Q: How do I earn a coupon?
A:
You will automatically earn a coupon upon earning 5 stamps in your account.
Redemption of coupon ceases on the 20th September 2019.
Q: How do I earn a stamp if I forgot my phone/my phone’s battery is dead?
A:
In light of the decommissioning of the McCafé® Devotee App, issuing of stamps will cease from 26th August 2019.
Redemption of coupon ceases on the 20th September 2019.
Q: Can I earn a stamp if I purchase McCafé items from McDonald’s front counter/Self-Ordering Kiosks/Drive-thru?
A:
In light of the decommissioning of the McCafé® Devotee App, issuing of stamps will cease from 26th August 2019.
Redemption of coupon ceases on the 20th September 2019.
Q: The cup of the Cappuccino/Latte from the McDonald’s main counter has a McCafe print on it. Does it mean I can earn a stamp too if I purchase any of these beverages?
A:
In light of the decommissioning of the McCafé® Devotee App, issuing of stamps will cease from 26th August 2019.
Redemption of coupon ceases on the 20th September 2019.
Q: How long does it take for the stamp earned to be reflected in my account?
A:
In light of the decommissioning of the McCafé® Devotee App, issuing of stamps will cease from 26th August 2019.
Q: How long does it take for my stamp earned to reflect in my account if I bring my receipt back to the McCafe store?
A:
In light of the decommissioning of the McCafé® Devotee App, issuing of stamps will cease from 26th August 2019.
Q: Can I earn stamps via McDelivery?
A:
In light of the decommissioning of the McCafé® Devotee App, issuing of stamps will cease from 26th August 2019.
Redemption of coupon ceases on the 20th September 2019.
Q: Will my stamps expire?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20th September 2019.
Q: Will my coupons expire?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20th September 2019.
Q: What happens if my coupon expires?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20th September 2019.
Q: Can I still earn stamps if I do not have an internet connection?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20th September 2019.
Redemption of Coupons
Q: How do I redeem my coupon?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20th September 2019.
Q: What drinks can I redeem with my coupon?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20th September 2019.
Q: Am I able to redeem my reward in conjunction with other promotions?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20th September 2019.
Q: Can my friend redeem my coupon on my behalf? Can I redeem my coupon if I do not have an internet connection?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20th September 2019.
Q: What happens if my coupon has been redeemed?
A:
In light of the decommissioning of the McCafé® Devotee App, redemption of coupon ceases on the 20 th September 2019.
Q: What do I contact if I encounter an issue with the App?
A:
Please click on this link (http://www.mcdonalds.com.sg/contact-us/) and our customer care officer will get in touch with you.
McDonald’s® My Feedback Application
Q: I cannot see any surveys listed on the home screen.
A:
Check you have an active internet connection. Check that your Location Services is switched on. Settings > Privacy > Location Services.
The survey list that appears on the home screen will depend on your location. You need to be within the vicinity (generally within 50km) of a participating site in order for the survey to appear on the home screen.
The survey list that appears on the home screen will depend on your location. You need to be within the vicinity (generally within 50km) of a participating site in order for the survey to appear on the home screen.
Q: I cannot see the site that I visited in the home screen.
A:
You must be in the vicinity of the site (generally within 50km) for it to appear in the home screen. If you are in the vicinity but still cannot see it in the home screen, try locating it via the search screen.
Q: I cannot find the site that I visited in the search screen.
A:
All participating sites will appear in the search screen. Try searching for the site by entering the street name or its suburb name into the search field.
Q: When I attempt to open a survey, it tells me I have reached my limit.
A:
There are restrictions in place to how many surveys a user is able to complete on the same day or within the month.
Q: The screen is freezing when I attempt to submit.
A:
This is likely due to weak connection. Try restarting the app.
Q: I am in the middle of completing a survey but cannot move to the next question.
A:
Check that you have entered a response on the current screen. When a response is entered, the survey will normally switch automatically to the next screen. If this does not happen, try hitting the next button.
Q: The app keeps shutting down by itself.
A:
The operating system on your device might be out-dated. It is recommended that you use the latest operating system. The minimum requirement for running this app is: Minimum IOS version required = 7.0
Q: What is My Rewards?
A:
Some surveys may have a reward attached. My Rewards is where you can find coupons that have been sent to you as a reward for your feedback. When you successfully submit a survey which is linked to a reward, a coupon is generated to the ‘My Rewards” screen of the app. The coupon is valid for a limited time. Terms and conditions of use apply.
Q: Can I choose what reward I get?
A:
No. An electronic coupon will be randomly generated and sent to your device. The coupon must be used in accordance with its terms and conditions. The coupon is only valid for a limited time.
Q: How do I redeem my reward?
A:
Your reward is valid for a limited time. Visit a participating site and show the reward to the staff serving you. They will ask you to touch the delete/redeem button and will observe you doing so. The staff will not need to touch your phone or access any personal information. Remember to check the expiry date on each reward as they are only valid for a limited time.
Q: My reward has disappeared from the app. What has happened?
A:
Coupons will automatically disappear from the My Rewards screen if:
1a) It has been redeemed/deleted; OR
2b) The coupon has expired.
1a) It has been redeemed/deleted; OR
2b) The coupon has expired.
Q: Why have I received a notification to my device from the app?
A:
From time to time, you may receive a notification from the app. These notifications are generally informative in nature and aimed at assisting in your use of the app. For example, the message could be to thank you for recent participation in a survey or to give tips on how to get the most from the app. A notification will only be sent if you have given the app permission to send notifications.
Q: How do I stop receiving app notifications?
A:
You can stop receiving notifications at any time by locating the app under the settings menu of your device and turning off the permission to send notifications.
