Mobile Applications

McCafé® Devotee Application

Application

A: We are introducing our Devotee Card programme on a digital platform to better serve you! The McCafé Devotee app is a handy digital version of the Devotee Card. It gives you rewards that you love with added convenience. Once downloaded, you will always have it with you on your mobile phone.
A: The app can be downloaded via Apple’s App Store or Google Play Store, depending on your device.
A: Simply download the McCafé Devotee App, register, and you will be ready to start earning stamps through the app.
A: The app can only be downloaded via Apple’s App Store or Google Play Store.
A: With this McCafé Devotee App, we are able to offer a program that is exciting and convenient for our customers. At the same time, it recognizes and rewards loyalty. As you continue to stay with the McCafé Devotee program, we look forward to providing you with new and exciting offers and surprises that are more relevant to you.  We also look forward to giving you a better overall experience and service quality.

Account

A: The app will require a valid email address for registration. You will be able to start earning stamps only upon successful registration.
A: The membership is tied to your email address. Hence, the account is not transferrable.
A: As accounts on the app are not device specific, you may install the app on multiple devices and login using the same email address and password of your account. The contents of your account will remain the same. However, kindly note that your account can only be logged in on one device at any time. This means that in order for you to log into your account on another device, you will have to first log out of your account on your current device.
A: As long as you are able to provide another email address that is different from the one you used previously to create an account for the app, you will be able to have two different accounts in the app.
A: The stamps/coupons in your wallet are saved into your account and will be restored when you log in to the app. However, please note that coupons will expire 7 days from the time it is issued.

Earning Stamps/Coupons

A: You will earn a stamp with every purchase of a McCafé drink (except Fluffy and Chill drinks) via all McCafe, selected McDonalds Restaurants, Self-Ordering Kiosks and Drive-Thrus.
A: You will automatically earn a coupon upon earning 5 stamps in your account.
A: You are still entitled to earn your stamp by bringing back your transaction receipt to any McCafe store within 3 days of your purchase.
A: Yes, you are entitled to earn your stamp upon purchasing selected McCafe beverages. Simply bring your transaction receipt to any McCafe store within 3 days of your purchase in order to earn your stamp.
A: Beverages such as Cappuccino, Latte, Iced Latte, Iced Black Coffee, Ribena Chill, Mango Chill, Mocha and Caramel Frappe are not part of McCafe’s menu offerings. Hence, these beverages do not entitle customers to earn a McCafe stamp.
A: Depending on the connectivity of the network and phone, the process should take less than 10 minutes.
A: No, stamps will only be issued via our McCafé counter for purchases of McCafé Beverages via McCafe, selected McDonald’s restaurants, Self-Ordering Kiosks and Drive-Thrus.
A: Yes, the stamp will expire after one year from the date it is issued.
A: Yes, your coupons will expire after 30 days from the time it is issued.
A: Your expired coupon will be automatically removed from your wallet.
A: Yes, you are still able to earn stamps without an internet connection if you have a screenshot of your unique QR code. The stamp you earned will be reflected in your app as soon as you are connected back to internet again.

Redemption of Coupons

A: To redeem your coupon, simply flash and scan your unique QR code at the McCafe counter, then tap on ‘Wallet’ and flash and scan your coupon’s QR code. If you are redeeming your coupon immediately after making a McCafe purchase, you may flash your and scan your coupon’s QR code directly.
A: You may choose from any drinks of any size that are available at McCafe at the time of redemption.
A: Redemption of rewards via our McCafe app may not be used with other ongoing promotions.
A: Yes, redemption of your coupon in the above scenarios is possible if you/your friend have a screenshot of your unique QR Code and your coupon’s QR code. However, please note that each coupon is valid for one-time redemption only.
A: Your coupon will be automatically removed after 7 days.
A: Do contact us via the ‘feedback’ tab within the mobile application.

McDonald’s® My Feedback Application

A: Check you have an active internet connection. Check that your Location Services is switched on. Settings > Privacy > Location Services.
The survey list that appears on the home screen will depend on your location. You need to be within the vicinity (generally within 50km) of a participating site in order for the survey to appear on the home screen.
A: You must be in the vicinity of the site (generally within 50km) for it to appear in the home screen. If you are in the vicinity but still cannot see it in the home screen, try locating it via the search screen.
A: All participating sites will appear in the search screen. Try searching for the site by entering the street name or its suburb name into the search field.
A: There are restrictions in place to how many surveys a user is able to complete on the same day or within the month.
A: This is likely due to weak connection. Try restarting the app.
A: Check that you have entered a response on the current screen. When a response is entered, the survey will normally switch automatically to the next screen. If this does not happen, try hitting the next button.
A: The operating system on your device might be out-dated. It is recommended that you use the latest operating system. The minimum requirement for running this app is: Minimum IOS version required = 7.0
A: Some surveys may have a reward attached. My Rewards is where you can find coupons that have been sent to you as a reward for your feedback. When you successfully submit a survey which is linked to a reward, a coupon is generated to the ‘My Rewards” screen of the app. The coupon is valid for a limited time. Terms and conditions of use apply.
A: No. An electronic coupon will be randomly generated and sent to your device. The coupon must be used in accordance with its terms and conditions. The coupon is only valid for a limited time.
A: Your reward is valid for a limited time. Visit a participating site and show the reward to the staff serving you. They will ask you to touch the delete/redeem button and will observe you doing so. The staff will not need to touch your phone or access any personal information. Remember to check the expiry date on each reward as they are only valid for a limited time.
A: Coupons will automatically disappear from the My Rewards screen if:
1a) It has been redeemed/deleted; OR
2b) The coupon has expired.
A: From time to time, you may receive a notification from the app. These notifications are generally informative in nature and aimed at assisting in your use of the app. For example, the message could be to thank you for recent participation in a survey or to give tips on how to get the most from the app. A notification will only be sent if you have given the app permission to send notifications.
A: You can stop receiving notifications at any time by locating the app under the settings menu of your device and turning off the permission to send notifications.