Memorandum of Understanding between Republic Polytechnic and McDonald’s Singapore gives crew members and restaurant managers the opportunity to earn and learn

Singapore, 10 October 2016 – Full-time crew at McDonald’s Singapore now have the opportunity to earn their Part-Time Diploma in Business Practice (International Human Resources Management) during their work hours – and be fully sponsored by McDonald’s.

To give restaurant employees a platform to pursue their academic aspirations, while maintaining the flexibility to learn while they earn, McDonald’s has signed a Memorandum of Understanding with Republic Polytechnic to create a customised academic calendar. McDonald’s employees enrolled in the course will attend classes one and a half days a week instead of the usual three half-days a week.

Modules include: Management Accounting, Manpower Resourcing and Management, Learning and People Development, and Organisational Development.

This new initiative complements McDonald’s existing structured training programme, which provides employees with training and educational opportunities to skill them up at every stage of their career.

“McDonald’s Restaurant Managers need solid business and management skills to effectively run all aspects of the restaurant – from talent acquisition and making business decisions, to grooming potential leaders and ensuring excellent customer service” said Lynn Hong, Director of Human Resources, McDonald’s Singapore. “This diploma will equip managers with those skills and will give them sound business fundamentals enabling them to progress as F&B professionals. In a highly competitive and fast-changing customer-centric environment, continuous learning is crucial to success and we support our employees in their learning journey.”

Sim Peck Suan, a Second Assistant Manager at McDonald’s, is among the first batch of 22 McDonald’s employees to enroll in the programme.

“Since joining as a part-time McCafé Barista five years ago, McDonald’s has given me plenty of learning and development opportunities, allowing me to skill up and progress over the years,” said Peck Suan. “Today, I’m a Second Assistant Manager at McDonald’s, and in my role I oversee the daily operations in the restaurant – from the inventory and equipment, to the crew. This opportunity allows me to further my education whilst acquiring greater managerial skills that I can apply at work, so I really appreciate and look forward to it,” said Peck Suan.

McDonald’s will enroll 20 to 25 participants in the course each year. The course will begin in October 2016.



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About McDonald’s Restaurants

In Singapore, McDonald’s has a network of more than 130 restaurants island-wide, over 12 Drive-Thrus, over 30 dessert kiosks and over 50 McCafé outlets.

McDonald’s is the first in the industry to offer super-convenience with McDelivery 24/7TM (online ordering available at, 24 hours Drive-Thru, 24 hours dining at a majority of restaurants daily or on weekends (Fridays, Saturdays and eve of Public Holidays) and Breakfast from 4am.

McDonald’s employs more than 9,000 people in Singapore and serves more than 6 million customers every month. It is the recipient of the Aon Hewitt Best Employer award in 2007 (Singapore), 2009 (Singapore & Asia) and 2011 (Singapore & Asia), and the national Service Excellence award in 2008. McDonald’s Singapore also won Best Mature and Re-employment Practices and Best Recruitment Strategies at the HRM Awards 2014.

McDonald’s has received recognition for its green efforts winning six “Green Mark for Restaurants” certifications by the Building & Construction Authority of Singapore. McDonald’s was also the first in the industry to achieve the Platinum Green Mark award for its restaurants at Jurong Central Park and Yishun Safra.

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About McCafé

The McCafé brand was brought to Singapore by McDonald’s in 2003 to make espresso coffee accessible to coffee-lovers islandwide. Over the years, McCafé has established a comfortable and laidback approach to coffee, delivering quality in every cup at a great value price, with fast service in a friendly, welcoming environment.

To date, there are over 50 McCafé outlets conveniently located islandwide, and each offers a wide range of quality coffee brewed from a blend of 100% Arabica beans from Brazil Salvador and Columbia and a tempting selection of sweet and savoury snacks.