Singapore, 27 February 2015 – McDonald’s Singapore clinches the “Best of the Best” award in Aon Hewitt Best Employers Singapore 2015 programme. This award recognises the organisation’s capabilities and track record to inspire strong commitment and performance from its people and drive business results through effective people practices.
The Aon Hewitt Best Employers Study is one of the most comprehensive studies of its kind in Asia Pacific. The study’s research methodology involves a rigorous process, conducted over a nine-month period, and it concludes with a credible list of Best Employers.
“Our people are our most important assets hence we have always been committed in giving them the best training, opportunities and environment during their careers with us. This award belongs to the entire McFamily that has stayed inspired and passionate for our business throughout all these years”, said Mr Robert Hunghanfoo, Managing Director, McDonald’s Singapore.
McDonald’s Employee Value Propositions focus on Future, Flexibility and Family/Friends.
As a “University of Life”, McDonald’s invests heavily in continuous training and development and provides career growth opportunities for more than 8000 employees in Singapore. All employees undergo structured and continuous training and development at different career stages to support them to achieve their fullest potential. In fact, 50% of all McDonald’s restaurant managers in Singapore began their career as a crew member.
McDonald’s provides lifelong learning opportunities for staff – in 2004, it was one of the first industry players to offer continuous learning programmes that is aligned with the nationallyrecognised Workforce Skills Qualifications (WSQ) framework. Over 180 McDonald’s employees have graduated from the programme with either diplomas or certificates.
McDonald’s also looks into working with youths and contributing to the education scene in Singapore. In 2013, McDonald’s entered into a Memorandum of Understanding (MOU) with ITE College West. Under the MOU, the region’s first McDonald’s Training Café was opened in 2014 to provide a realistic training environment for students and opportunities for internships and attachments are also provided.
Flexibility in the workplace establishes McDonald’s success in creating a diverse and inclusive work environment and harnessing the strengths of all employees, including women who seek to return to the workforce, or are looking to join the workforce for the first time and mature workers. Family-friendly policies like flexible hours help women working in the restaurants to juggle family and work conveniently. McDonald’s was also one of the pioneers to begin hiring of mature workers in the 1980s and has since provided an operations-friendly environment for them.
McDonald’s has an inclusive and engaging culture which has helped drive employee retention and instilled a sense of pride and belonging. Every employee is part of the McFamily and plays a crucial role in the organisation. Various activities are held to encourage bonding and for employees’ families to learn more about their career and development opportunities at McDonald’s.
Awards track-record as a testimony to strong people and service efforts
McDonald’s has been recognised by various organisations for the strong people and service efforts. Key achievements include:
- Recipient of the Aon Hewitt Best Employer award in 2007 (Singapore), 2009 (Singapore and Asia) and 2011 (Singapore and Asia)
- Best Mature and Re-employment Practices and Best Recruitment Strategies at the HRM Awards 2014
- Service Excellence Award in 2008 by the Singapore Quality Assurance governing council
- The prestigious SuperStar awards in the annual Excellent Service Awards in 2004, 2005, 2006, 2012 and 2014
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About McDonald’s Restaurants
In Singapore, McDonald’s has a network of more than 130 restaurants island-wide, over 12 Drive-Thrus, over 30 dessert kiosks and over 50 McCafé outlets.
McDonald’s is the first in the industry to offer super-convenience with McDelivery 24/7TM (online ordering available at www.mcdelivery.com.sg), 24 hours Drive-Thru, 24 hours dining at a majority of restaurants daily or on weekends (Fridays, Saturdays and eve of Public Holidays) and Breakfast from 4am.
McDonald’s employs more than 8,500 people in Singapore and serves more than 6 million customers every month. It is the recipient of the Aon Hewitt Best Employer award in 2007 (Singapore), 2009 (Singapore & Asia) and 2011 (Singapore & Asia), and the national Service Excellence award in 2008. McDonald’s Singapore also won Best Mature and Re-employment Practices and Best Recruitment Strategies at the HRM Awards 2014.
McDonald’s has received recognition for its green efforts winning six “Green Mark for Restaurants” certifications by the Building & Construction Authority of Singapore. McDonald’s was also the first in the industry to achieve the Platinum Green Mark award for its restaurants at Jurong Central Park and Yishun Safra.
For further information on McDonald’s Singapore, please log on to www.mcdonalds.com.sg.