Why are my orders not accepted?
Your order is important to us and we aim to fulfill all orders in a timely manner. There may be times when we are unable to accept an order due to unforeseen circumstances such as overwhelming demand or bad weather conditions. In such cases, we seek your kind understanding that we may have to decline your order so as to ensure the quality of the food that is served.
How do I change my stored delivery addresses?
Your stored delivery addresses can be modified by clicking Address book in ‘My Account’ menu. You may add up to 5 delivery addresses in total. If you need to add more, please delete an existing address.
How do I start ordering?
Click on ‘Start New Order’ on the main page banner. The estimated delivery time to your location will be shown upon selecting your delivery address. Start adding items from the menu to your shopping bag. If you haven’t logged in, you need to sign in before adding items. When you’ve finalised your order, click the ‘CHECKOUT’ button at the bottom of your shopping bag.
How do I place an advance order?
Click on ‘ORDER IN ADVANCE’ from the top menu and select your delivery time and address. Choose items from the menu and click the ‘CHECKOUT’ button when you’re done. If you haven’t logged in, you need to sign in before selecting menu items.
Is there a minimum order value for delivery?
Yes, a minimum order of $10 applies to all McDelivery orders. For deliveries to addresses in Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) ,Marina Bay Sands and Seletar the minimum order is $60.
How do I order extra condiments?
Click on the dropdown arrows next to each condiment to select the quantity you want (there is a limit on the maximum number of condiments you may order). Please note that you may be entitled to a certain quantity of free Nugget Sauces (Curry, BBQ and Sweet & Sour), depending on your order. Additional units of Nugget Sauce will be charged at $0.30 each. For more information please visit here
How do I amend/remove items from my shopping bag?
To amend the items, you may click on the edit icon where you may change the quantity or the choice of items. Upon the amendments, click ‘SAVE’ to reflect the changes. To delete the items, you may click on the delete icon where you may remove the selected items. Upon the amendments, click ‘SAVE’ to reflect the changes.
What are the payment options available to me?
You can pay by either cash or credit card on McDelivery.com.sg. For cash payments, a one-time authorisation PIN will be sent to your mobile phone when you confirm your payment details (only Singapore numbers are accepted). Credit card payments require either VISA or MASTERCARD as we do not accept other credit cards.
What is CVV2?
CVV2 is a 3-digit security code printed on the back of credit cards for internet transactions. It is always the last group of numbers in the signature space on your Visa or MasterCard. The CVV2 is usually preceded by your card number and helps to confirm that a genuine card is being used during a transaction.
How do I check the status of my order?
Click on ‘Track My Order’ from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
Where can I change my account info?
Once you’ve signed in to the site with your username and password, select ‘My Account’ from the menu and click on ‘Account Settings’. You may change your account information there.