McCAFÉ REWARDS CARD

McCafé Rewards Card

Q1. What is the McCafé Rewards Card?

McCafé Rewards Card is a digital loyalty card where you can earn stamps and redeem McCafé Rewards. You get one stamp with every purchase of a McCafé beverage. Buy 5 ala carte McCafé Beverages and get your next beverage free!

Q2. Where do I find my McCafé Rewards Card?

McCafé Rewards Card is a digital card that resides in the McDonald’s App and can be accessed by simply logging into your McDonald’s App account.

Q3. Why do I have 3 free stamps when I’ve never used the McCafé Rewards Card before?

We are gifting 3 stamps to welcome first time users on board our loyalty programme. Simply collect another 2 stamps to redeem a free drink!

Account

Q4. Can I transfer my McCafé Rewards Card or stamps to someone else?

The membership is unique and tied to each user’s McDonald’s App account. The account, stamps / rewards are not transferrable.

Q5. If I delete the McDonald’s app and re-install it, can I still retrieve my stamps and rewards?

The stamps and rewards in your McCafé Rewards Card are saved into your account and will be restored each time you log in to the app. Stamps will not expire but please note that rewards will expire 30 days from the time it is issued.

Earning Stamps/ McCafé Rewards

Q6. How do I earn a stamp?

You will earn a stamp with every purchase of a full-priced ala carte McCafé beverages (except Tea, Fluffy, Ayataka Green Tea, Perrier, Dasani, Chilled Drinks like Coke, Ribena, Milo etc.).

  1. Launch the McDonald’s app when ordering in stores
  2. Tap on the McCafé Rewards Card on the homepage
  3. Scan the QR code before placing your order
  4. Stamps will automatically be awarded for every qualifying ala carte McCafé beverage order

Q7. Why are the drinks that qualify for stamps different from the list of drinks that I can redeem as a reward?

To enable more customers to enjoy the perks of being our McCafé Rewards Card member, we have included a larger variety of drinks that qualify for stamps collection as compared to the list for rewards redemption.

As for rewards redemption, the drinks offered are specially curated based on the most popular drinks amongst our customers! That said, we will continue to review this and may offer more options for our customers in future.

Q8. How do I earn a McCafé Reward?

You will earn a reward for every 5 stamps collected on your McCafé Rewards Card. This reward entitles you to redeem a free McCafé beverage on us!

Q9. The cup of the Cappuccino/Latte from the McDonald’s main counter has a McCafé print on it. Does it mean I can earn a stamp too if I purchase any of these beverages?

Yes, you are entitled to earn a stamp from purchasing any McCafé beverages and that includes Premium Roast Coffee, Cappuccino, Latte, Iced Latte, Mocha Frappe (with/without Oreo cookies) and Caramel Frappe (with/without Oreo cookies) from the main counter.

Q10. How do I earn a stamp if I forgot my phone/my phone’s battery is dead?

Stamps are credited electronically, so we are unable to credit the stamps in the absence of the customer’s smart phone. In addition, data or WIFI connectivity is required.

Q11. The previous McCafé Devotee App allows me to earn a stamp if I forget my phone or my phone’s battery dead by bringing the receipt to the same store within 3 days of purchase. Does the same apply to McCafé Rewards Card?

No, we are unable to credit the stamps retroactively. You can only earn stamps at the point of transaction.

Q12. Can I earn a stamp if I purchase McCafé beverages from the McDonald’s front counter, Self-Ordering Kiosks or Drive-thru?

Yes, you can earn a stamp upon purchasing McCafé beverages (except Tea, Fluffy, Ayataka Green Tea, Perrier, Dasani, Chilled Drinks like Coke, Ribena, Milo etc.) at McDonald’s (except Singapore Polytechnic, Temasek Polytechnic and Nanyang Technological University), McCafé, Dessert Kiosk, Self-Ordering Kiosks and Drive-Thru. Do note that Barista made McCafé Beverages are not available at Drive-Thru.

Q13. What if my stamp doesn’t show up after I have made a purchase?

Your McCafé stamps and Rewards will be updated in your account within 24 hours of the purchase. Should you not receive after 24 hours of purchase, do write in to us via ‘contact us’ tab within My McDonald’s App together with the receipt attached.

Q14. I collected 5 stamps, but they have disappeared?

When you collect 5 stamps, you will automatically receive a FREE McCafé Reward in the deals page of My McDonald’s App and the number of stamps in the McCafé Rewards Card will reset. If you do not see your reward in the deals page, do write in to us via ‘contact us’ tab within My McDonald’s App.

Q15. Can I earn stamps via McDelivery and other delivery platforms?

No, stamps will only be issued for full-priced ala carte McCafé beverages purchases at McDonald’s (except Singapore Polytechnic, Temasek Polytechnic and Nanyang Technological University), McCafé, Dessert Kiosk, Self-Ordering Kiosks and Drive-Thru.

Q16. Will my stamps expire?

No, your stamps will not expire.

Q17. Will my rewards expire?

Yes, your McCafé Rewards will expire after 30 days from the time it is issued. It will be removed from your “Deals” page.

Q18. Can I still earn stamps if I do not have an internet connection?

No, the McCafé Rewards Card requires an internet connection. Please try again when you’re connected back to internet.

Q19. Can I earn more than one stamp per transaction?

You may collect multiple stamps in a single transaction. Each full-priced ala carte McCafé beverage purchase (except Tea, Fluffy, Ayataka Green Tea, Perrier, Dasani, Chilled Drinks like Coke, Ribena, Milo etc.) entitles you to one stamp.

Q20. Can I use the McDonald’s app McCafé beverages deal to earn a stamp?

A stamp is only issued with every full-priced ala carte McCafé beverage purchased. Deals and promotional items are not eligible.

Q21. Can I earn a stamp from upgrading my drink to a McCafé beverage?

A stamp is only issued with every full-priced ala carte McCafé beverage purchase. Upgraded McCafé beverages as part of meals are not eligible.

Redemption of McCafé Rewards

Q22. How do I redeem my McCafé Rewards?

Like how McDonald’s app deals are redeemed,

  1. Go to the “Deals” section of the McDonald’s app
  2. Select your reward and tap “Redeem”
  3. Tap on “Activate” to continue
  4. Scan the QR code to redeem your reward in-store

Q23. What free McCafé beverages can I redeem from my McCafé Rewards?

You may choose from this list of McCafé beverages:

McDonald’s

  1. McCafé Premium Roast Coffee (Available in Coffee Black or Coffee with Milk)
  2. McCafé Cappuccino
  3. McCafé Latte
  4. McCafé Iced Latte
  5. McCafé Mocha Frappe (S)

McCafé Counters (Barista made)

  1. McCafé Americano (M)
  2. McCafé Cappuccino (M) – Low Fat available
  3. McCafé Latte (M) – Low Fat available
  4. McCafé Iced Latte (M) – Low Fat available
  5. McCafé Double Chocolate Frappe (S) – Low Fat available

Q24. Why is the McCafé Rewards limited to a specific list of items and size?

The drinks offered are specially curated based on the most popular drinks amongst our customers! That said, we will continue to review this and may offer more options for our customers in future.

Q25. Where can I redeem my free McCafé beverage?

Rewards redemptions can be done at McDonald’s (except Singapore Polytechnic, Temasek Polytechnic and Nanyang Technological University), McCafé, Dessert Kiosk, Self-Ordering Kiosks or Drive-Thru. Do note that Barista made McCafé Beverages are not available at Drive-Thru.

Q26. Can I redeem more than 1 McCafé Reward in a single transaction?

No, you may only redeem 1 McDonald’s App deal or McCafé Reward per transaction.

Q27. What happens if my McCafé Reward has been redeemed?

Your reward will automatically be removed from the “Deals” page once redeemed.

Q28. What do I contact if I encounter an issue with the App?

You may reach us via the ‘contact us’ tab within the McDonald’s app.