Q: I cannot see any surveys listed on the home screen.
Check you have an active internet connection. Check that your Location Services is switched on. Settings > Privacy > Location Services.
The survey list that appears on the home screen will depend on your location. You need to be within the vicinity (generally within 50km) of a participating site in order for the survey to appear on the home screen.
Q: The app keeps shutting down by itself.
The operating system on your device might be out-dated. It is recommended that you use the latest operating system. The minimum requirement for running this app is: Minimum IOS version required = 7.0
Q: What is My Rewards?
Some surveys may have a reward attached. My Rewards is where you can find coupons that have been sent to you as a reward for your feedback. When you successfully submit a survey which is linked to a reward, a coupon is generated to the ‘My Rewards” screen of the app. The coupon is valid for a limited time. Terms and conditions of use apply.
Q: Can I choose what reward I get?
No. An electronic coupon will be randomly generated and sent to your device. The coupon must be used in accordance with its terms and conditions. The coupon is only valid for a limited time.
Q: How do I redeem my reward?
Your reward is valid for a limited time. Visit a participating site and show the reward to the staff serving you. They will ask you to touch the delete/redeem button and will observe you doing so. The staff will not need to touch your phone or access any personal information. Remember to check the expiry date on each reward as they are only valid for a limited time.
Q: Why have I received a notification to my device from the app?
From time to time, you may receive a notification from the app. These notifications are generally informative in nature and aimed at assisting in your use of the app. For example, the message could be to thank you for recent participation in a survey or to give tips on how to get the most from the app. A notification will only be sent if you have given the app permission to send notifications.